Governments should transform their services toward invisible government by taking advantage of advances in digital technology. They must strengthen their digital service platforms in a coordinated, incremental manner; start new practices across the value chain of service delivery from planning to implementation; and quickly conceptualize and develop new, integrated services. They must also introduce platforms that lead to the cost-efficient scaling up of digital services. By taking these steps, governments can provide quality services in a manner that enables their customers and attracts international business and investment to their country.

Successful transformation also requires the government to change how it develops services. It must enhance the digital platforms that enable service delivery, gradually, cumulatively, and in coordination with all government entities. In particular, all government entities must adopt new practices across the value chain of service delivery from planning to implementation. They must rapidly conceptualize and develop new, integrated services for customers. On the technology front, they must introduce platforms that allow digital services to be expanded efficiently.

Around 98 percent of total government transactions in Abu Dhabi are now carried out through digital channels, such as mobile apps or online. The vast majority of government service fees, some 85 percent in some jurisdictions, are also collected electronically, such as through online payment. These developments will have a positive impact for all businesses, citizens, residents, and even visitors to Abu Dhabi.

Join us at the 2nd Middle East DX Summit scheduled on 14 – 15 February 2024 that will bring in the top 100 Digital Transformation Leaders from across the UAE who are open to discussions and collaborations.